In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business etiquette, savvy and the ability to establish yourself in a credible manner. A lack of business etiquette at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this business etiquette workshop can help you succeed. If you want to enhance and polish your business ethics and image, or if you just want to avoid feeling uncomfortable in the corporate world, this etiquette workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence. Gaining the extra edge in business etiquette has never mattered more than today.
This workshop in Business Etiquette is aimed at empowering business people with the knowledge and skills to conduct themselves in a professional manner amidst clients and colleagues in both the office and social settings.
This training program teaches all forms of business etiquette: dining etiquette, communication etiquette, telephone etiquette, meeting etiquette, tipping etiquette, travel etiquette, email etiquette, voicemail etiquette, business cocktail party etiquette, wardrobe etiquette, and more. It is specifically designed for groups who want to polish their skills and improve their professional image. Information is presented in a humorous and relaxed style that cuts to the heart of today’s etiquette concerns. Trainers use hands-on activities to reinforce learning points.
This workshop will teach participants:
Who should attend?
Public relations employees, hospitality staff and managers, flight attendants, Embassy staff
Introduction to Business Etiquette
Greeting and Introductions
Internet and Email Etiquette
Meeting and Board Room Protocol
Business Attire and Professionalism
Maintaining Business Relationships.
Experiential Learning and Action Plan
Participants will present and action plan to demonstrate what they gained from this workshop
Providing exceptional customer service lies at the heart of the mission of many organizations. Internal customer service is the service we provide fellow employees and other departments within our own organizations, as well as our suppliers and anyone else with whom we work to get our jobs done
By the end of this workshop delegates will be able to:
Who should attend?
All managers and staff
Meeting Customer Needs and Expectations
Establishing Winning Relationships
The Internal Client Meeting
Solving Internal Customer Problems
Ensuring Your Department Strategy Matches The Organisation’s
Case Studies and Exercises
Getting Your Plan of Action Together
Working in small groups with tutor guidance, participants will start to prepare the broad outlines of a plan for developing internal relationships and marketing their department within their own organization
This workshop builds awareness and skills in the areas of team dynamics, group problem solving, and group decision-making. The structural and behavioral dimensions of building and leading and effective team or task force are fully explored. Participants will develop insights into:
Who Should Attend
This workshop is designed for supervisor-level personnel, team leaders, middle managers or executives who lead others with managerial responsibility. It will benefit all managers who require strong decision-making skills and the ability to motivate and lead other people.
By the end of this workshop you will
Module I : Challenges of 21st Century Teams
Module II: Team Roles, Team Dynamics and Leading Teams
Module III: Developing and Maintaining Trust in Teams
Module IV: Team Communication
Module V: Creativity and Problem Solving in Teamwork
Module VII: Networks and Coalitions
Module VIII: Influencing Others
Experiential Learning and Action Plan
Cases and Group Presentation
By the end of the action plan, you will be able to:
Valuable Tips to manage your Valuable Asset
A brand is a distinguishing name and/or symbol intended to identify the goods or services of either one seller or a group of sellers, and to differentiate these from those of competitors. Accordingly, a brand is able to establish a company’s competitive advantage. Brand strategists aspire to create and maintain a set of associations representing what the brand stands for. Therefore, brand identity helps in establishing a relationship between the brand and the customer by promising to deliver both functional and emotional benefits. If such a relationship is successfully built and maintained, it can guarantee a loyal customer base and a steady flow of profit.
In the second half of the 1980s, a heightened interest could be observed in the marketing and management of brands. This increase in attention can mainly be attributed to the fact that brands positively valued by consumers are of an enormous value to companies. The goal of this seminar is not only to give insight into what a successful brand can mean for your company, but also to give your managers a better feeling of how to develop, manage and protect brands adequately.
This seminar will allow participants to gain insight into the following:
WHO SHOULD ATTEND
People whose responsibilities include: management of markets/products/brands and product lines, communication managers, new product development, distribution and sales, pricing, customer support, strategic planning, and corporate/financial operations.
DAY 1: Fundamentals of Branding
DAY 2: Contributions towards building brand equity
DAY 3: Leveraging and Managing Brand Equity and Brand Portfolios
DAY 4: Measurement – Accountability and Return on Investment
This workshop is designed to introduce the concepts and practices of Sales Management and selling skills, including skills and knowledge required in today’s business challenges. This workshop follows a practical approach, as the participants are required to apply the theoretical concepts in case studies and actual settings. It prepares you to think and deal with full range of situations and to arrive at effective and ethical solutions.
OBJECTIVES AND LEARNING OUTCOMES
This workshop focuses on the changes taking place in today’s dynamic markets. The objectives include:
WHO SHOULD ATTEND?
Sales teams at all levels
The Sales Environment
Sales Managers and Leadership
Selecting and Recruiting the Salesforce
Training the Salesforce
Motivating the Salesforce
Compensating the Salesforce
Evaluating the Salesforce
Forecasting and Quotas
In this workshop you will learn the Management Skills every manager must have in order to achieve team synergy and success. Beginning with a self-assessment tool for new managers, you’ll participate in exercises that pinpoint your strengths and bring to light opportunities for improvement. Interactive activities take you through the paces of motivation, delegation, communication, performance management and coaching.
First, you will learn the different Management function: Planning, Organizing, Leading, and Controlling. Second, you will learn how to identify and adjust your management style, create a motivating workplace for you and your colleagues and employees, and use coaching as a tool to improve performance and job satisfaction. In addition, you will learn how to communicate more effectively up, down and across the organization.
Who Should Attend?
Managers with one to three years of management experience, team leaders, directors, project managers, supervisors and staff in all industries.
At the end of this workshop you will:
Performance Management: Introduction to the Balanced Scorecard
A 3-day course in performance management skills necessary for implementing and evaluating strategies.
BSC analyzes an organization’s overall performance by examining performance in four areas:
Participants in the course will learn:
Detailed Course Outline
Tools for Strategic Thinking
Executive Thinking in Transition
Corporate Performance Paradigms for the 21st Century
Principles of a “Strategy- Focused Organization”
Why is the Execution of Strategy So Important?
Barriers to Strategic Implementation
Strategic Management Process and the BSC
BSC Hall of Fame
Barriers to Strategy Execution
Close of Day/ Discussion
This workshop on Advanced Supervisory Skills covers Planning, Organizing, Staffing, and Controlling , Stimulating Individual and Group Performance , Coping with Workplace Dynamics , Motivating Your Employees , Providing Effective Leadership , Communicating Effectively , Supervising Groups and Work Teams , Appraising Employee Performance , Handling Conflict, Employee Discipline, Politics, and Negotiations , Dealing with Change and Innovation , The Supervisor’s Role in Labor Relations .
This workshop aims at specifying and improving the knowledge, principles and methods of work as well as implementing effective directions required for a managerial supervision. In addition, know-how and managerial skills are to be emphasized to achieve a successful supervision.
This workshop includes 12 subjects; each of them is to be discussed in a separate session. The content of the workshop consists of the following:
The workshop schedule:
Session 1 Managerial Leadership
The supervisor’s role re-visited
Improving communication skills
Staff development and coaching
Session 2 Decision making
Session 3 Effective delegation
Session 4 Management of individuals
Session 5 Management of teams and leading effective teams
Session 6 Management of meetings
Session 7 Strategic thinking
Session 8 Change management
Reducing the pressures of work
Session 9 Distinguishable achievements
Session 10 Experiential learning and Action Plan
Employee selection, interviewing and recruitment are the most important issues in business. Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. Study after study has shown that poor employee selection is a costly mistake.
This course will take you step-by-step through the employee selection process, from recruitment through hiring, with actionable advice for improving your interviewing skills and more. Under the careful monitoring of your seminar leader you will practice until you gain the confidence and skills you need.
Who Should Attend
Professionals with two years or less of experience in hiring, including HR assistants, employment managers, HR specialists and non-practitioners involved in the hiring process
How You Will Benefit
Employment Interview Questioning Techniques
Conducting the Interview
Documenting the Interview
Making the Selection
Action Plan- Role playing and exercises
To Increase communication and sales skills of relevant sales personnel to achieve higher sales volumes in a more time and cost effective manner.
Who Should Attend
Sales People, Account Managers, District Managers, Sector Managers.