The objective of this workshop is to help organizations to clarify objectives, choose the right performance measures and implement them successfully for comprehensive business performance management. More specifically, this workshop will help the participants identify and define the business perspectives used to provide a framework for the performance measures. In addition, participants will learn how to develop a set of key performance indicators (KPIs) that reflect the strategic objectives of the business unit within each of the identified business perspectives: Financial, Customer, Internal processes, and learning & growth. At the end of the workshop, participants will develop a comprehensive set of performance measures (KPIs).
Any organization, department heads, business units or teams that would like to have their performance measures constructively reviewed for best practices by AMC experts.
Method of Instruction:
Highly interactive and effective method of experiential learning and action plans. A combination of brief lectures, group work, cases, and exercises will be used to reinforce participants’ learning. Practical work and critique sessions will be emphasized.
Session 1 – A quick overview of the Performance Management Balanced Scorecard Methodology
Session 2 – The Principles of Goal Setting: Developing SMART Goals & Objectives for better KPIs
Groups will develop and present KPIs for their Units
تزويد المشاركين بالمهارات الأساسية حول طبيعية السلوك الإنساني و بأدوات تحليل السلوك في التعاملات الإنسانية وإكسابهم المهارات اللازمة لتحقيق التجانس مع فريق العمل بما يزيد من فعالية التعاملات اليومية وتقليل درجات التوتر والخلافات
من يرشح على هذا البرنامج:
EXPERIENTIAL LEARNING AND ACTION PLAN تطبيق وتحضير خطة عمل
CASE STUDIES AND PRESENTATIONS تمارين وحالات عملية
Learn everything you need to know about employee selection in this seminar!
Employee selection is the most important issue in business. Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. Study after study has shown that poor employee selection is a costly mistake.
This course will take you step-by-step through the employee selection process, from recruitment through hiring, with actionable advice for improving your interviewing skills and more. Under the careful monitoring of your seminar leader you will practice until you gain the confidence and skills you need.
How You Will Benefit
What You Will Cover
Employment Interview Questioning Techniques
Conducting the Interview
Documenting the Interview
Making the Selection
Who Should Attend
Professionals with two years or less of experience in hiring, including HR assistants, employment managers, HR specialists and non-practitioners involved in the hiring process
A Pathway to Self-Understanding and Enhanced Leadership Capacity
The Workshop will be divided into six Modules. The delivery of the material will follow the “active cooperative learning” model. That is, the workshop participants will be actively engaged in experiencing, understanding, and applying the material, not passively sitting and listening to explanations and descriptions.
At the conclusion of the workshop the participants will:
PLEASE NOTE: In the following presentation of the various Modules, some flexibility will be employed to recognize and respond to the needs and expectations of the participants and to maximize the value of their learning and their application of Emotional Intelligence concepts.
MODULE 1 cont’d:
In the workplace
This workshop integrates the activities that procure materials, transform them into final products, and deliver them to customers.
These activities include traditional purchasing function, along with additional activities that are important in the relationship with suppliers, distributors, and customers. Internally, supply chain managers work with Purchasing and other departments. Externally, supply chain managers concentrate on building a high performing supply base that focuses on maximizing value to the ultimate customer while maintaining speed, flexibility, efficiency, and responsiveness in their own operations. Perhaps the most important aspect of supply chain purchasing is the focus of understanding and incorporating the needs of your customers into the operations of your organization.
Purchasing management professionals must develop and maintain the tools necessary to manage the supply chain and to maximize the performance of their organizations. They must understand and integrate such key skills as lean and agile manufacturing, supplier and customer relationships, Supplier selection, e-commerce and information technology, and decision support systems. In addition, the use of communication and collaboration, negotiation, and teambuilding are also skills that enhance the effectiveness of the purchasing function.
You Will Learn How To:
7. Action Plan: Cases and Exercises
The workshop will provide a hands-on opportunity for participants to experience and identify critical aspects of crisis management.
Beginning with an introduction to the essentials of continuity planning and crisis management planning & preparedness. the workshop will then move into a practical simulation exercise based on a scenario comprising features taken from real-life situations.
The workshop will also include an opportunity to develop individual agency action plans to encourage immediate follow up action to improve practice and to develop in-house crisis management plans and exercises to implement the lessons learned during the training.
Managers with a responsibility for the efficient and competent management of their organizations. In particular this workshop is aimed at junior and senior managers who have a responsibility to ensure that if and when an organizational crisis occurs, they are able to manage the crisis effectively so that the day-to-day activities of the agency and their programs continue with the minimum of disruption.
– Identification of lines of communication – both internally within the
Company and to appropriate external organizations
– The process of decision making and the resolution of conflicts
– Making Meaning: Transforming a Crisis Narrative into a Survival
– Managing Emotional Arousal: Promoting Feelings of Resolve.
– Envisioning Possibilities: Creative Coping.
– Crisis Intervention with Individuals: Working One-on-One.
– Effective Crisis Management
– Crisis Intervention with Groups: Coming Together with Resolve.
external organizations- a disaster report form
– Crisis Prevention.
– The organization and management of the Crisis Management Control
This workshop covers the Six Steps to Success and shows how to enter a negotiation well positioned to succeed by analyzing the situation in advance, and building a plan that reflects reality. Topics covered include: Process View of Negotiations, the case for a Systematic, Analyzing the Negotiation Situation, Planning for the Upcoming Negotiations, Establishing Negotiation Goals and Objectives, Strategic Approaches and Planning for Negotiating Within Teams, Organizing for Effective Negotiation , Gaining and Maintaining Control and Closing Negotiations.
The workshop is designed to build and enhance three core management competencies:
More specifically the workshop will explicitly deal with topics such as:
Interactive workshop including Power Point Presentation, video projection, and case studies.
The Workshop Schedule:
Alternative dispute resolution processes
The Business Communication and Presentation Skills Workshop aims at introducing the participants to the various communication skills needed in a typical working environment. Mastering these skills plays a profound role in shaping and advancing the professional careers in all types of industries and work scopes. The workshop will introduce some specific guidelines for the effective use of a variety of communication skills in the workplace in an interactive manner simulating working environment.
The objective of this course is to help you improve your business report writing skills. It will provide you with an up-to-date, clear and concise guide to writing in today’s business world. Besides, it will give you a better insight on how to write various letters, memos, correspondences, emails and business plan reports.
Apparently, some poor writing techniques stem from a lack of instructions, unclear messages as these cause indeed some misunderstanding or miscommunication between employers and employees. Therefore, taking into consideration all these facts and situations, the course will hopefully add some good value to your knowledge, skills and abilities to better respond to individuals and organizations’ requests and queries.
Major Problems Faced in Writing Effective Business Reports
Business Writing Techniques
Business Writing Practice
Problems Faced in Business Writing & Some Useful Recommendations
Action Plan and Experiential Learning Session
Giving and receiving feedback about the training course.