Problem Solving & Decision Making

by on January 6, 2015

In this workshop you will learn how to creatively brainstorm solutions, face obstacles from a whole new perspective and discover how to effectively use a step-by-step process to achieve greater results.

Who Should Attend?

Managers and executives looking for effective problem-solving techniques.

Learning Objectives

At the end of this workshop you will:

  • Learn how to solve problems and implement solutions
  • Learn how to define problems clearly to create better solutions
  • Learn how your decisions are aligned with your business objectives and your organization’s culture
  • Identify underlying causes for problems
  • Evaluate feasibility of solutions in terms of business merit
  • Plan to make productive and ethical use of organizational politics
  • Choose the decision-making strategy that best fits the situation
  • Improve your individual and team creativity in problem solving
  • Choose the best solution from available alternatives
  • Plan for effective implementation
  • Learn how to select the decision-making strategy that best fits the situation
  • Learn how to map out a plan for effective decision-making

Day One:

  • Defining and explaining the decision-making process
  • Identify key steps in the problem-solving and decision-making model
  • Understand the purpose and benefits of each step in the model
  • Understand why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
  • Planning and decision-making
  • Key steps in problem solving and decision making

Day Two

  • Assessing problems and challenges through “gap analysis”
  • Discover your preferred decision-making style and understand the benefits and limitations
  • Learn to apply a variety of decision-making strategies
  • How to identify blinders and acquire techniques to overcome obstacles in decision making
  • Learn to use creativity to meet challenges effectively
  • Learn to select and implement the best solution
  • Review techniques for overcoming psychological forces that often hinder the recognition of serious problems

Day Three

  • Understand the difference between symptom and cause
  • Understand the difference between single, multiple and circular causes of problems
  • Use different tools for determining causes of problems
  •  Identify three serious problems – at least one of which is both serious and urgent – to work on in the workshop following the problem-solving and decision-making model
  • Begin receiving feedback on aspects of your problem
  • Receive group feedback on the analysis of the causes of the three problems in the workplace
  • Evaluate the merit of solving the problem
  • Understand the two kinds of authority that can be helpful in solving the problem
  • Understand how organizational politics can be used for the benefit of the organization
  • Understand how ethics should influence organizational decisions and organizational politics

Day Four

  • Identify the different strategies that can be used in decision making
  • Identify your preferred decision-making style
  • Identify appropriate decision-making strategies in different situations
  • Identify how whole-brain thinking can spur creativity in problem solving and decision making
  • Understand the skills that are characteristic of creative groups
  • Apply skills at fostering group creativity to a group’s attempt to solve problems
  • Receive feedback on how your own behaviors fostered or hindered group creativity
  • Identify blinders that can lead to problems and prevent their resolution
  • Understand the process of brainstorming and its use in problem solving and decision making
  • Participate in brainstorming sessions to solve problems

Day Five:

  • Moving Forward with Your Own Situations- Experiential Learning and Action Plan
    • Apply Problem Solving and Decision Making Tools and Techniques Learned in This workshop to the Challenges in Your Work Setting

Prioritize Actions That You Will Take When You Return to Work


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