The objective of this workshop is to help organizations to clarify objectives, choose the right performance measures and implement them successfully for comprehensive business performance management. More specifically, this workshop will help the participants identify and define the business perspectives used to provide a framework for the performance measures. In addition, participants will learn how to develop a set of key performance indicators (KPIs) that reflect the strategic objectives of the business unit within each of the identified business perspectives: Financial, Customer, Internal processes, and learning & growth. At the end of the workshop, participants will develop a comprehensive set of performance measures (KPIs).
Any organization, department heads, business units or teams that would like to have their performance measures constructively reviewed for best practices by AMC experts.
Method of Instruction:
Highly interactive and effective method of experiential learning and action plans. A combination of brief lectures, group work, cases, and exercises will be used to reinforce participants’ learning. Practical work and critique sessions will be emphasized.
Session 1 – A quick overview of the Performance Management Balanced Scorecard Methodology
Session 2 – The Principles of Goal Setting: Developing SMART Goals & Objectives for better KPIs
Groups will develop and present KPIs for their Units