Emotional Intelligence

by on January 6, 2015
Posted in Management

A Pathway to Self-Understanding and Enhanced Leadership Capacity





The Workshop will be divided into six Modules. The delivery of the material will follow the “active cooperative learning” model.  That is, the workshop participants will be actively engaged in experiencing, understanding, and applying the material, not passively sitting and listening to explanations and descriptions.


At the conclusion of the workshop the participants will:


  • Understand and be able to apply the concept of Emotional Intelligence
    • Identify the primary characteristics of EI
      • Understand these characteristics
    • Know their personal EI characteristics
      • Be able to use (apply) these competencies
    • Know how to provide interpersonal support for sustainability


  • Recognize the importance of EI in their lives
    • Know how to maintain, enhance and expand their EI competencies


  • Understand how to deliver and practice feedback and feedforward
    • Recognize the importance and value of these techniques
      • To their relationships
      • To everyday well-being


  • Recognize the value and benefits of an emotionally intelligent workplace


  • Become a “champion” for the concept of Emotional Intelligence


PLEASE NOTE:  In the following presentation of the various Modules, some flexibility will be employed to recognize and respond to the needs and expectations of the participants and to maximize the value of their learning and their application of Emotional Intelligence concepts.





  • Introduction


  • Facilitator / Participants
  • Group interaction warm-up
  • Purpose / goals / anticipated outcomes
    • Participants’ / Organization / Facilitator’s
    • Conduct /process of the sessions = the learning environment





MODULE 1 cont’d:



  • Emotional Intelligence: What It Is and Why It Matters  (brief overview)
    • Concept origin / definition / introduction in the workplace
    • Fundamentals of emotional intelligence: the concept, the application
    • Primary factors
    • History and Scientific basis for EI
    • Relationship to individual development
      • to cognitive development
    • Organizational applications
    • Presentation /discussion of EI competencies
    • Elements of organizational culture providing
      • Motivation, support, inspiring people to consider investment in EI
    • Responsibilities
      • People
      • Management





  • Preliminary assessment of participant’s EI characteristics


  • Assessment of values, learning styles, personality/temperament, emotional intelligence, leadership factors
  • Relationship to improved Emotional Intelligence


  • Interpretation, application and maintenance of EI characteristics


  • Experiential activity





  • Role and importance of EI in supervisory responsibilities


  • Supervisor Supervisee
  • Managers Leaders


  • Role of organizational culture and support for Emotional Intelligence


  • Elements of organizational culture
    • Motivation, support, inspiration
  • Sustainability factors for EI principles
    • Sustaining people and the organization
    • What activities/measures are required to maintain a supportive culture?
  • Overall environmental sensitivity to EI
  • Requirements to achieve supportive climate for EI development


  • Experiential activity




  • Case Study of Emotional Intelligence in the workplace


  • In small groups discuss, analyze, suggest solutions





  • The Personal Case for Emotional Intelligence


  • Benefits for the individual / family
    • Personal development and satisfaction
    • Enhanced relationships
  • Benefits for the individual in the workplace
    • Enhanced relationships
    • More productive team work
    • Less interpersonal tension


  • The Business Case for Emotional Intelligence


  • Contribution to the bottom line
  • Kinds of firms, global, regional, local
  • Specific EI characteristics and outcomes
  • Sustainability factors


  • Applications to customer satisfaction (CRM)


  • Improved relationships
  • Greater satisfaction
  • Relationships = more business




  • “The Art of Possibilities” video


  • Implications for Emotional Intelligence
  • Benefits to the individual / the organization


  • Workshop Evaluation


  • In-house evaluation form
  • Value to individual
  • Individual application
    • Personally

In the workplace


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