Crisis Management

by on January 6, 2015
Posted in Management


The workshop will provide a hands-on opportunity for participants to experience and identify critical aspects of crisis management.

Beginning with an introduction to the essentials of continuity planning and crisis management planning & preparedness. the workshop will then move into a practical simulation exercise based on a scenario comprising features taken from real-life situations.

The workshop will also include an opportunity to develop individual agency action plans to encourage immediate follow up action to improve practice and to develop in-house crisis management plans and exercises to implement the lessons learned during the training.

Intended Audience

Managers with a responsibility for the efficient and competent management of their organizations. In particular this workshop is aimed at junior and senior managers who have a responsibility to ensure that if and when an organizational crisis occurs, they are able to manage the crisis effectively so that the day-to-day activities of the agency and their programs continue with the minimum of disruption.

 Day One


  • What is a crisis? Identify the members of a Crisis Management Team and their responsibilities


  • The methods by which incidents and crisis will be identified


  • The on-call, standby and invocation process


  • Resilience and Transcendence: surviving crises, thriving in life.


–     Identification of lines of communication – both internally within the

Company and to appropriate external organizations


  • System by which business continuity plans are invoked and


  • Crisis Resolution: The Change Process.


  • Making Contact: The Power of Connecting.



Day Two

–    The process of decision making and the resolution of conflicts
of interest


–    Making Meaning: Transforming a Crisis Narrative into a Survival
–    Managing Emotional Arousal: Promoting Feelings of Resolve.

–    Envisioning Possibilities: Creative Coping.

–    Crisis Intervention with Individuals: Working One-on-One.


  • The management of the incident situation


  • The arrangements for the reporting of the status of staff availability, facilities, systems and any other process or equipment that is critical to the business


  • Crisis Intervention with Couples and Families: Resolving with relatives.


  • Identification of the communication equipment and other technical equipment to be used

Day Three


–      Effective Crisis Management

–     Crisis Intervention with Groups: Coming Together with Resolve.


  • Crisis Communications


  • The issuing of status reports throughout the company and to appropriate

external organizations- a disaster report form
–     Crisis Prevention.


–     The organization and management of the Crisis Management Control


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