Sales – Successful Customer Contact

by on January 6, 2015

To Increase communication and sales skills of relevant sales personnel to achieve higher sales volumes in a more time and cost effective manner.

Who Should Attend

Sales People, Account Managers, District Managers, Sector Managers.

Workshop Topics

  • Attributes of a Great Sales Person
  • Positive thinking – Being Positive at Work
  • Customer Contact in the Telecom Sector
  • Advantages of Selling over the Phone
  • The Sales Equation
  • Why do people buy and not buy
  • Successful Customer Contact
  • Preparing Customer Contact
  • Preparing Yourself
  • Contacting the Customer
  • After Sales Contacts
  • Preparing sales pitch
  • Mastering Influencing Techniques
  • Customer Types
  • Successful Customer Contact
  • Strategic Listening
  • Overcoming Objections
  • Obstacles faced in Customer Contact
  • Buying Signs
  • Closing the Sale
  • Relationship Management – Lobbying Plan
  • Relationship Building Tools



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