Sales & Customer Centricity

by on January 6, 2015

To understand customer-centricity will help companies achieve their goals. Also, to understand business strategy as it relates to customers so we can play our part as consultative sales people.

Who Should Attend

Sales People and department heads from Other Operational Departments.

Workshop Topics

  • What Is Customer Centricity?
  • Customer Characteristics
  • Customer Worth
  • Strategy and Vision
  • Retention Strategy
  • Conquest Marketing to Retention Marketing
  • Customer focus transformation
  • Changing landscape & Changing Business Life
  • Moments of Truth
  • Mapping customer Interactions


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