Risk Assessment and Management

by on January 6, 2015 | Posted in Management

Course Objectives: This course aims at acquainting participants with advanced risk assessment and management principles and introducing techniques that will help in identifying potential hazards in the workplace and reducing the risk involved.


Who should attend: Junior managers, engineers, supervisors and skilled technicians. All attendees should have a technical background and a good command of English.


Course Outline

  1. Introduction
    1. Why bother about occupational safety?
    2. Basic concepts of safety and hazards


  1. Risk Management
    1. Hazard identification
    2. Risk assessment
    3. Risk control
    4. Continuous monitoring
    5. Risk management DVD


  1. Minimising risk due to communication failure
    1. Safety information systems
    2. Rules for writing procedures
    3. Workshop: Piper Alpha disaster


  1. Minimising risk due to design errors
    1. Human expectations, stereotyping, coupling, training
    2. Tools and equipment
    3. Workshop: Chernobyl disaster


  1. Minimising risk due to human errors
    1. Human reliability
    2. Human error scale
    3. Environmental effects
    4. Human factors checklists
    5. Workshop: Philips Texas Plant disaster


  1. Hazard Analysis
    1. Preliminary hazard analysis
    2. Fault tree analysis
    3. Workshop/Case study


  1. Management of hazardous substances
    1. Definitions and concepts
    2. Material safety data sheet


  1. Safety culture and risk assessment
    1. Safety culture

Safety is everybody’s responsibility

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In this workshop you will learn how to manage and control your time and how to become more productive through better time management. Time management tools and guidelines will be presented with cases and exercises. Topics covered include: Planning, goal setting, delegation, empowerment, effective meetings, time wasters, and experiential learning.

Who Should Attend?

All Managers, team leaders and staff members.

Learning Objectives:

  • Recognize Key Components of Effective Goal Setting through Time Management
  • Discover Your Time Management Strengths and Self-Management Opportunities
  • Manage Multiple Priorities Based on Validity and Urgency
  • Redirect Your Efforts to the Most Important and Valid Tasks
  • Learn When and How to Delegate and Empower
  • Identify Ways to Deal with Distractions and Eliminate Interruptions
  • Set Group Goals and Priorities
  • Discover Quick and Easy Ways to Handle Non-Valid Tasks
  • Learn Strategies to Improve Your Concentration and Increase Your Efficiency
  • Implement Tools and Techniques for Effective Multi-tasking and Scheduling Abilities
  • Learn How to Run Effective Meetings

Day One:

  • Define Time
  • What is time management
  • Time management and productivity
  • Decision Making and Time Management
  • Understand and Reconcile the Shifting Priorities in Your Workday
  • Identify Typical Time-Wasters in Your Workday
  • Categorize the Time-Wasters as Self or Other Imposed
  • Identify the Value (Cost) of Your Time
  • Recognize Effective Time Management as Self-Management
  • Learn the Key Steps to Value and Control Your Time
  • Identify Your Current Time Management Strengths and Self-Management Opportunities
  • Understand the Goal-Setting Process
  • Recognize the Key Components of Effective Goal Setting
  • Create Clearly Defined Goals Based on Your Role
  • Develop Skills to Set SMART Goals
  • Write Your Own SMART Goal(s)

Day Two:

Managing Multiple PrioritiesFocus on the Important and Valid

  • Set Priorities Using Importance and Validity as Guideposts
  • Use Urgency to Tie-Break between Competing Priorities
  • Redirect Your Efforts to the Most Important and Valid Tasks Based on Your Role and Responsibilities
  • Discover Ways to Handle Non-Valid Tasks
  • Prioritize Your Day by Answering Key Questions
  • Effectively Delegate Appropriate Tasks
  • General Guidelines for Delegation
  • Barriers to Effective Delegation

Day Three:

Managing Meaningful Meetings

  • Identify Reasons Why Some Meetings Are Ineffective
  • Match Your Meeting Method to Your Message
  • Develop Ways to Ensure Your Meetings Have Meaning
  • Incorporate Timely Tips to Make Your Meetings Meaningful
  • Plan and Lead More Productive and Effective Meetings
  • Learn Effective Meeting Attendee Behaviors
  • Improve Your Meeting Attendee Skills
  • Deal with Difficult Attendees

Establish Boundaries to Create Balance

  • Improve Your Personal Skills to Better Manage Your Time
  • Prioritize and Choose Your Activities to Provide Balance
  • Use the Ten Timely Tips for Establishing Boundaries
  • Understand the Importance of Honoring Your Own Time
  • Say Yes to Yourself by Saying No to Others

Day Four :


Crafting Your Time Mastery Plan

Experiential Learning and Action Plan

  • Identify Key Learning Outcomes From the Workshop
  • Write Two SMART Goals for Your Time Mastery Plan
  • Transfer What You  Learned into Action
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Supply chain management integrates the activities that procure materials, transform them into final products, and deliver them to customers.


These activities include traditional purchasing function, along with additional activities that are important in the relationship with suppliers, distributors, and customers. Internally, supply chain managers work with the operations, engineering, distribution, information systems, purchasing, marketing, and finance functions, sharing forecast, customer service, design and production information. Externally, supply chain managers concentrate on building a high performing supply base that focuses on maximizing value to the ultimate customer while maintaining speed, flexibility, efficiency, and responsiveness in their own operations. Perhaps the most important aspect of supply chain management is the focus of understanding and incorporating the needs of your customers into the operations of your organization.

Supply chain management professionals must develop and maintain the tools necessary to manage the supply chain and to maximize the performance of their organizations. They must understand and integrate such key skills as lean and agile manufacturing, supplier and customer relationships, e-commerce and information technology, and decision support systems. In addition, the use of communication and collaboration, negotiation, and teambuilding are also skills that enhance the effectiveness of supply chain management.

Who Should Attend?

Operations managers, inventory managers, supply chain managers, team leaders, middle managers, purchasing and materials managers

You Will Learn How To:

  • Align SCM strategies with your business needs
  • Integrate SCM concepts into your own organization
  • Build a cross-functional supply chain management team
  • Diagram a SCM roadmap for your organization
  • Incorporate and communicate customer requirements throughout the SC
  • Select the right suppliers
  • Set supplier expectations and measure performance
  • Identify and use SCM negotiation techniques with suppliers and customers
  • Understand the use of partnerships and alliances with customers and suppliers
  • Measure and improve supply chain performance
  • Determine what future trends will impact your supply chain strategies

Day One


  • Understanding the Supply Chain
  • Overview of Supply Chain Management and its role
  • Supply Chain Drivers
  • Cases and Examples of Supply Chains
  • Supply Chain Design
  • Supply Chain Performance Measurement
  • Cases and Exercises


Day Two


  • Demand Forecasting in a Supply Chain
  • The Role of Forecasting in a Supply Chain
  • Measuring Forecasting Performance
  • Evaluating and Combining Forecasts


11 : 00  –  12 : 00          :         Session Three

  • Inventory and Supply Chain Management
  • Inventory Strategies and Models



12 : 00  –  12 : 30          :         Break


12 : 30  –  02 : 00          :         Session Four

  • Cases and Exercises

Day Three


08 : 00  –  09 : 45          :         Session One

  • Transportation, Logistics and Supply Chain Management
  • The Role of Transportation in a Supply Chain


09 : 45  –  10 : 00          :         Break


10 : 00  –  11 : 00          :         Session Two

  • Facility Decisions and Supply Chain Management
  • Warehousing in Supply Chains
  • Planning Supply and Demand in a Supply Chain Environment
  • Cases and Exercises

Day Four


  • Financial Evaluation of Supply Chain Decisions
  • Measuring Supply Chain Financial Performance
  • Customer Relations in Supply Chains
  • The Internal Customer in Supply Chains

Action Plan

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This workshop is designed to introduce participants to stress management through a multi-modal approach. Some of the topics included are individual and organizational symptoms of stress, thinking errors and thinking skills, stress mapping, stability zones, relaxation techniques and life-style management.  Also highlighted are different styles of behavior and coping strategies.  Practical exercises and individually tailored stress management programs are the basic elements of this workshop.



Day 1





Facilitator / Participants

Group interaction warm-up

Purpose / goals / anticipated outcomes

Participants’ / Organization / Facilitator’s

The Learning Environment

Conduct / process of the sessions

Practical methods of stress relief

Practice sessions


Understand Stress (BRIEF OVERVIEW)

What is stress?

Discover what stress is and what causes it

A lack of control / Fight or flight

Is stress a motivator?

Understand the mechanisms

Your response to stress / General Adaptation Syndrome

How stress can lead to burnout

Watch your health!

Understand negative impact of stress on health and life

The physiology of stress – its impact on the body

Damaging behavior / Look after your heart

Need for regular exercise / Stress-illness connection

Behavioral patterns and psychological reactions

Effects of stress

Stress and performance

Identify the sources of stress in your life

Positive pressure / Find the optimum level

Target that stress

Pinpoint the stress in your life

Long-term and short-term stress

Response to change / Assess stress factors

Develop a Stress Diary / Analyze the information

Develop stress SWOT Analysis

Effectively target your stress

Prioritize your stresses

Dysfunctional models of coping with stress and their results

Assessment of stress – where are we?

Environmental factors – Factors influencing stress in modern life



Day 2







Control environmental stress

Recognize how it all adds up

To / From work time/travel

Improve your office / Make yourself more comfortable


Analyze your job and workload

Understand organization’s goals

Is there a match with the organization’s culture and values?

Managing a daily schedule – setting priorities and objectives

Impact of top achievers

Your career prospects and job priorities


Create more time

Take control

Use of time analysis / analyze your activity log

Identifying time wasters and dealing with them

Use a To-Do list


Meet your deadlines

Develop an Action Plan

Delegate tasks: to the right people


Take control of your career and life

Avoid stagnation / Take charge of career planning

Evaluate activities and prioritize


Survive a stressful job

Learn to manage the pressure / Accept the fixed factors

Improve and adapt




Deal constructively with people in power

Identify and handle potential conflict

Importance of self-belief / Positions of strength and weakness

Be assertive / get what you want


Win support for your goals

Manage your stakeholders

Analyze their interests / win their support


Cope with “unreasonable” or “impossible” demands

Address unintentional pressure

Be proactive in determining actual requirements

Manage your stakeholders


Review team and work structure

Consider team design and support

Seek required skills and resources

Set appropriate expectations and fulfillment


Improve interpersonal skills / reduce stress


Review expectations of self and others

Negotiate and facilitate change




Day 3







Reduce performance stress

Review expectations of self and others

Negotiate and facilitate change


Relax mentally and physically

Review expectations of self and others

Negotiate and facilitate change


Think rationally and analyze your emotions

Review expectations of self and others

Negotiate and facilitate change




Build defenses against stress

Identify key success factors

Identify performance gaps and specify required improvement

Sustainability and growth


The burnout issue

Specify desired outcome / compare actual outcome

Identify performance gaps and specify required improvements

Re-visit and re-evaluate





Plans for the future

Participant evaluation

Negotiate and facilitate change




Participants will:


Identify the main physical, psychological and behavioral symptoms of stress

Understand the psychophysiology of stress

Have a working understanding of models of stress

Examine stress management interventions

Recognize thinking errors

Identify time-wasters and eliminate them

Develop a range of strategies and techniques to tackle stress at both individual and organizational levels


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In this workshop you will learn what it takes to become an effective and efficient Project Manager. This workshop will prepare participants to implement an effective project management. Specifically, it will provide:


  • The specific vocabulary of Project management
  • An overview of the processes related to project management and the areas that PM covers;
  • Reference to the hands-on experience in applying a step-by-step project management process and sensitize them to the pitfalls involved;
  • Supplementary information to modify the process to the organizational culture and needs.
  • Supporting tools and methodologies in the market by vendors and consultants

Who Should Attend?

  • Top Managers
  • Project Managers
  • Senior Project Team Members

Learning Objectives:

At the end of this workshop you will:

  1. Develop a solid business case for your projects. Ensure you obtain senior managers’ agreement before you start the project. Research points out that too many projects are started without a firm reason or rationale.  Developing a business case will identify whether it is worth working on.


  1. Ensure your project fits with the key organizational or departmental agenda. If not, why do it?  Stick to priority projects.


  1. Carry out risk analysis at a high level at the initiation stage. Avoid going into great detail here – more an overview focusing on the key risks.


  1. Identify at this early stage key stakeholders. Consider how much you need to consult or involve them at the business case stage. Seek advice if necessary from senior managers


  1. Involve finance people in putting the business case together. They can be great allies in helping crunch the numbers which should give credibility to your business case.


  1. Understand Project Management characteristics of projects and project conception


  1. Understand how to execute and deliver a project in an effective and efficient way.

Day One:

IntroductionProject Management Basics:

  • Characteristics of Projects: Definitions scopes
  • Types of Projects
  • Project Conception: Project proposal, strategic assessment
  • Project management Methodology

Day Two:
Project Roadmap

  • Project definition phase:
    • Project scope statement
    • Project organization
    • Team staffing
    • Contracting
    • Project infrastructure
    • Policies and procedures
    • Project risk management
    • Project execution
    • Project closing
    • Progress tracking and reporting

Day Three:
Project Management Tools

  • PERT and CPM
  • Project management and the People Module
  • Project management and Cost Control

Day Four:

  • Moving Forward with Your Own Situations- Experiential Learning and Action Plan
    • Apply Project Management  Tools and Techniques Learned in This workshop to the Challenges in Your Work Setting

Prioritize Actions That You Will Take When You Return to Work

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Objectives and benefits:

This workshop is designed for employees, department heads and supervisors. In general terms,  this workshop will help you:

  • Describe the change process to all people involved and explain the reasons why the changes are occurring. The information should be complete, unbiased, reliable, transparent, and timely.
  • To effectively implement the change while being aligned with organizational objectives, macro-environmental trends, and employee perceptions and feelings.
  • Provide support to employees as they deal with the change, and wherever possible; involve the employees directly in the change process itself.

Day 1:


  • Background


  • The management challenge and the new work place
  • Defining change management?
  • Dimensions of change management
  • Nature of change
  • Types of change
  • Role of the change manager
  • Leaders and change management
  • Partners in change
  • Role of line managers and human resources
  • Organizational challenges
  • Managing in times of changing people and global turbulence
  • Transforming organizations: why firms fail?
  • Successful change and the force that drives it
  • Change management challenges at  – Group work
  • How to overcome these challenges? – Group work


Day 2:


  • Strategic Change Management: A Model for Multiple Roles


  • HR roles in building a highly performing organization
    • Management of strategic HR
    • Defining strategic pressure points
    • Impact of strategic pressure points
    • Strategies for increasing readiness
    • Managing scope and speed
    • Management of organizational infrastructure
    • Management of employee contribution to change management
    • Management of transformation and change
    • Establishing a sense of urgency
    • Creating the guiding coalition
    • Developing a vision and strategy for change
    • Communicating the change
  • Sample activities related to change management


Day 3:


  • Dealing with resistance
  • Leading change initiative


  • Working with stakeholders
  • Why stakeholders resist- resistance to change
  • Understanding stakeholders response
  • Dealing with responses to change
  • Intellectual and emotional responses
  • Empowering employees for broad-based action
  • Generating short-term wins
  • Consolidating gains and producing more change
  • Anchoring new approaches in the culture
  • Implications for the twenty-first century
  • The organization and the future
  • Benchmarking, measuring and evaluating change management results
  • change management skills
  • adaptability
  • strategic focus
  • results focused
  • facilitate collaborative approach and encourage learning
  • communication and change management


Day 4:


  • Participants Action Plan


  • General recommendations and conclusions
  • Case studies
  • Individual action plan presentations
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If you’ve thought about joining an MBA but haven’t quite made up your mind, the opportunity for you to find out is available. “Everything you wanted to know” about management, marketing, supply chains, and finance is included in this Mini MBA workshop which introduces all the fundamentals of the major skills and knowledge required to improve performance. The Mini MBA can help you to satisfy your curiosity, learn something new and perhaps ultimately help you to decide whether you wish to pursue a regular MBA degree or other management programs. Practicing managers can become more effective when they are provided with a foundation in current business theories and practices.

This Program is for all Entrepreneurs and aspiring Business Managers, who want to understand the multifarious aspects of running a business or a Strategic Business Unit as part of an organization. In today’s Global Business Environment, a Manager needs to have all-round knowledge rather than confine to his or her functional expertise alone.




This Program prepares all professionals to take on higher responsibilities, and describes real life from the Manager’s point of view. The objective is to illustrate concepts of Management, Marketing, and Finance without complicated mathematical equations or graphs. This Program will equip you with the insights and techniques necessary for creating business leaders of tomorrow. Through a blend of concepts and practice through Case Studies and Exercises, participants will assimilate the principles easily.

Our goal is to create highly effective learning experience through sound experiential and adult learning principles using a “hands on” approach. The learning will take place through interactive discussions, case studies, problem-solving exercises, role playing, video clips, and in-class practice opportunities. By the end of this workshop you will obtain the knowledge you need to succeed within your organization. The goal of this program is to make you more effective by providing a framework of knowledge for making informed business decisions on issues affecting organizations today.



             WHO SHOULD ATTEND

  • Experienced managers who need a solid foundation in current business theory and practices.
  • Technical professionals moving into management positions who need more management “know-how.”
  • Managers looking to advance their careers who need to become knowledgeable in a variety of functional areas.
  • Those who need to broaden their understanding of how all the different functional areas within a business interrelate.
  • Professionals wanting a stronger base in current business theory/practice
  • Managers whose experience is primarily in one functional area who want exposure to other functional areas in order to qualify for positions of increased responsibility
  • Those interested in furthering their education and considering an MBA or other Graduate School of Business program


Participants will gain confidence to tackle business issues in any discipline that crops up during  their everyday work life. Their decision-making ability will improve. Their focus on making profits and improving the bottom line will become sharper. They will manage their people better to get the best out of them. Their Organizations will grow, and they with them, their careers too.


          DAY ONE: Principles and Practices of Management and Leadership in the 21st Century

9:00- 10:30 a.m.    – Introduction

– Competencies needed to survive in the business world

– Functions of management-planning, organizing, leading and  Controlling


10:30-10:45 a.m.   – Coffee break


10:45-11:30 a.m.   – Case Study / Exercise- Assessing your own leadership style


11:30- 12:30 p.m.  –  Understanding the difference between Leadership and  Management

12:30- 12:45 p.m.  –  Coffee Break


12:45- 2:00 p.m.    –  Observe leaders in action

–   Examine your own leadership capability

–  Identify how leaders build credibility and trust

–  Identify the leadership skills that will be needed in the 21st


–  Explore the forces encouraging leadership and the

constraints working against leadership for supervisors

–  Leadership skills development plan


               DAY TWO: Human Resources Management and Marketing

9:00- 10:30 a.m.    – Introduction

– Understanding of organization behaviour, group dynamics, teams and team work, leadership, motivation, communication, conflict management, recruitment, selection, training and development.



10:30-10:45 a.m.   – Coffee break


10:45-11:30 a.m.   – Case Study / Exercise- Assessing your own Team Building Skills


11:30- 12:30 p.m.  –  Marketing Management- Understanding of the concepts of marketing-

customer value, product mix, buyer behaviour, direct and online marketing,

distribution, promotion, pricing.


12:30- 12:45 p.m.  –  Coffee Break


12:45- 2:00 p.m.    –  Customer Relationship Management- Understanding the need to retain customers, enhance their contribution to your business, Customer Lifetime Value, the need to make CRM an enterprise-wide approach to business

–   Customer Care :  Case/ Exercise

               DAY THREE: Strategic Management and Finance

9:00- 10:30 a.m.     – Introduction

                          – Definition of Strategy, vision, mission, goals and objectives

– PESTLE and SWOT analysis

–  Key performance Indicators-  KPI’s,

–  Views of various Management thinkers, strategies adopted in each functional discipline, and how these strategies determine the processes followed in an organization.

–  Strategic Management Tools


10:30-10:45 a.m.   – Coffee break


10:45-11:30 a.m.   – Case Study / Exercise- Assessing your own SWOT


11:30- 12:30 p.m.  –  Financial Management- Understanding the need to manage the flow of  funds efficiently to achieve corporate objectives, provide a link between the financial functions and other entities in the environment, within and outside the company.

–  Financial Reporting & Financial Statement Analysis, ROI, NPV, Ratio Analysis.


12:30- 12:45 p.m.  –  Coffee Break


12:45- 2:00 p.m.    –  Financial Management- Break- Even Analysis

              DAY FOUR: Operations and Supply Chain Management

9:00- 10:30 a.m.     – Introduction

                          – Understanding the need for efficient conversion of inputs to outputs-

Products or services to maximize profitability.

– Understanding the concept of Supply Chains

– requirements for effective Supply Chain Management


10:30-10:45 a.m.   – Coffee break


10:45-11:30 a.m.   – Case Study / Exercise- Assessing your own SWOT


11:30- 12:30 p.m.  –  Understanding the Value Chain-how: suppliers and customers need to work together for competitive advantage.


12:30- 2:00 P.M.   –   Experiential Learning and Action Plans


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In this workshop you will learn what it takes to become an effective and efficient leader.   In this competitive economy, a much higher level of supervisory skill is required. This workshop will explore how supervisors can maintain technical expertise while demonstrating the right type of leadership. It will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.

Who Should Attend?

Managers with one to three years of management experience, team leaders, directors, project managers, supervisors and staff in all industries.

Learning Objectives:

At the end of this workshop you will:

  • Develop Interpersonal Skills That Help You Communicate, Listen, and Handle Conflicts
  • Become More Effective at Influencing Others
  • Accomplish Goals and Control Outcomes When Dealing with Staff, Peers, Management, and Other Departments
  • Learn How to Work with Groups and Teams to Solve Problems and Accomplish Projects
  • Hold Performance Discussions That Result in Changed Behavior and Enhanced Productivity
  • Analyze Your Own Styles of Behavior and Recognize Your Strengths/Weaknesses

Day One:


  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics


  • Identify the Difference between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the 21st Century
  • Explore the Forces Encouraging Leadership and the Constraints Working against Leadership for Supervisors
  • Develop Your Leadership Skills Development Plan


Day Two:
Interpersonal Skills

  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Your Effect on Others
  • Create a Communication Case from Work Experience

Motivation and Managing Performance

  • How different  people learn- exploring methods of training and motivating staff
  • Increasing motivation by linking performance to individual needs and desires

Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving

Day Three:
Developing and Coaching your staffLearning to Lead Groups and Teams

Coaching and Mentoring

  • Take the “Insight Inventory: Understanding Yourself and Others.”®
  • List the Elements of Effective Feedback
  • Write Statements about Actual Employee or Team Member Situations Experienced   on the Job

Practice Coaching and Mentoring in Role Plays with an Actual Employee or Team Member Situations Coaching and Mentoring

  • Take the “Insight Inventory: Understanding Yourself and Others.”®
  • List the Elements of Effective Feedback
  • Write Statements about Actual Employee or Team Member Situations Experienced   on the Job

Practice Coaching and Mentoring in Role Plays with an Actual Employee or Team Member Situations

  • What is coaching?
  • Determining the development needs of your staff
  • Exploring ways to respond to these needs
  • Seeing the different ways in which individuals approach learning
  • Learn the Differences between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen before Groups Become Teams
  • Conduct Group Observations Following a Format and Give Feedback to Participant
  • Performance Appraisal

Day Four:

  • Strategic Leadership
  •  Moving Forward with Your Own Situations- Experiential Learning and Action Plan
    • Apply the Tools and Techniques Learned in This workshop to the Challenges in Your Work Setting
    • Prioritize Actions That You Will Take When You Return to Work

Identify the Competencies on Which You Will Focus for Your Personal Development as a leader

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The objective of this workshop is to help organizations to clarify objectives, choose the right performance measures and implement them successfully for comprehensive business performance management. More specifically, this workshop will help the participants identify and define the business perspectives used to provide a framework for the performance measures. In addition, participants will learn how to develop a set of key performance indicators (KPIs) that reflect the strategic objectives of the business unit within each of the identified business perspectives: Financial, Customer, Internal processes, and learning & growth. At the end of the workshop, participants will develop a comprehensive set of performance measures (KPIs).


Any organization, department heads, business units or teams that would like to have their performance measures constructively reviewed for best practices by AMC experts.

Method of Instruction:

Highly interactive and effective method of experiential learning and action plans. A combination of brief lectures, group work, cases, and exercises will be used to reinforce participants’ learning. Practical work and critique sessions will be emphasized.

Day 1:

Session 1      –     A quick overview of the Performance Management Balanced Scorecard Methodology

  • Traditional Fundamental Measurements and key Performance Indicators

Session 2      –     The Principles of Goal Setting: Developing SMART Goals & Objectives for better KPIs

  • Measure Performance Against Goals or KPIs
  • Defining High Quality KPIs for the Organization as a Whole
  • Understanding Key Performance Indicators
  • Developing Outcome KPIs
  • Overcoming Problems with the “Balanced Scorecard”
  • Linking KPIs to Strategy and Budgets
  • Linking Scorecards Throughout Your Organization
  • Developing Strategic Performance Measurement
  • Making Performance Appraisals Effective
  • Developing Leading Indicators
  • Setting Targets on KPIs
  • Tracking Results Using Software

Day 2:

Session 1

  • Developing KPIs for Learning and Growth
  • Developing KPIs for Internal Processes
  • Developing KPIs for Customers
  • Developing KPIs for Finance
  • Link performance measures to strategic goals and objectives.
  • Use KPIs for the measurement and evaluation of Performance & productivity
  • Evaluate the feasibility of using the Balanced Scorecard in their organization.

Session 2

  • KPIs Templates
  • Action Plan and Experiential Learning Session

Groups will develop and present KPIs for their Units

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أهداف البرنامج:

تزويد المشاركين بالمهارات الأساسية حول طبيعية السلوك الإنساني و بأدوات تحليل السلوك في التعاملات الإنسانية وإكسابهم المهارات اللازمة لتحقيق التجانس مع فريق العمل بما يزيد من فعالية التعاملات اليومية وتقليل درجات التوتر والخلافات


المحتوى التدريبي:


  • تحليل طبيعة وخصائص السلوك الإنساني
  • الأنماط السلوكية وكيفية رؤية الذات ورؤية الآخرين
  • تحليل طبيعة ودور العاملين فى تحقيق التوازن بين الدور الوظيفي وبين العلاقات الإنسانية
  • المهارات السلوكية وأثرها فى التعامل مع الآخرين ( فن الإتصالات ، فن الحديث ، فن توجيه الأسئلة )
  • السمات الشخصية وأثرها على التعامل مع الاخرين
  • العلاقات التبادلية و مداخل معالجة الرفض والإعتراض
  • مهارات الإتفاق مع الاخرين
  • مهارات التعامل مع النماذج البشرية المختلفة
  • تحديد المشكلات وتحليلها والمداخل المناسبة لإتخاذ القرار الصحيح



من يرشح على هذا البرنامج:


جميع الموظفين



Day One

  • Introduction المقدمة
  • Self awareness الأنماط السلوكية وكيفية رؤية الذات ورؤية الآخرين
  • Active Listening. الأصغاء الفعال
  • Verbal and Nonverbal Communication. فن الإتصالات ، فن الحديث ، فن توجيه الأسئلة
  • Perception
  • Self Respect, Respecting Others- Self-Esteem. احترام الذات واحترام الغير

Day Two

  • والمبادئ القيم
  • Creating the Vision and Establishing Goals. رؤية واهداف
  • Handling Stress. التعامل مع ضغوطات الحيات والعمل
  • Levels of Communication. درجات ومراحل التواصل الفعال
  • Trust—A Key Leadership Ingredient. الثقة- مفتاح القيادة الفعالة
  • Respecting other peoples’ ideas احترام اراء وافكار الغير
  • Asserting yourself-Self Confidence الثقة بالنفس

Day Three

  • Resolving Conflict حل النزاعات  – العلاقات التبادلية و مداخل معالجة الرفض والإعتراض
  • The Nature of Power and Influence. القوة والتأثير
  • Cross-Cultural Communication. التواصل عبر الثقافات
  • Relating to colleagues التعامل مع الزملاء ومهارات التعامل مع النماذج البشرية المختلفة
  • Life and priority management ادارة الحياة والأولويات
  • Motivation التحفيز


Day Four



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