Defensive Truck Driving Course

by on January 6, 2015 | Posted in Safety

Course objectives: This course aims at acquainting participants with practical defensive driving principles. It also aims at introducing to participants basic chemical safety techniques and how to reduce the risk involved in transporting hazardous chemical products. This, in turn, will reduce truck accidents and improve safety status and profitability of the company.


Who should attend: Truck drivers who pick-up/deliver hazardous chemicals.


Course material: Participants will follow powerpoint presentations, watch DVDs, listen to real-life case studies and participate in workshops. All material will be put in a simple language to suit the education level of truck drivers. A simple handbook called “Defensive Truck Driving Handbook” (which will include a summary of all material presented in the course) will be distributed to all participants for their future referral.


Course duration: Recommended course duration is 12 hours distributed over two days.


Course Outline


  1. General Safety
    • Introduction to safety
    • Hazardous materials
    • Safety competition!


  1. Chemical Safety

2.1 Chemical substances terminology

2.2 How to deal with hazardous materials

2.3 Material safety data sheet

2.4 Safety signs

2.5 Precautions


  1. Traffic Safety in Arabic Countries
    • 1 Safety regulations
      • 2 Traffic accident statistics


  1. Safe Truck Driving

4.1 Seat belts

4.2 Minimizing distractions

4.3 Tire safety

4.4 Truck safety

4.5 Red light passing

4.6 Speeding

4.7 Blind spot

4.8 Dealing with aggressive driving and road anger

4.9 Maneuvers


  1. Traffic Regulations

5.1 Traffic laws

5.2 Traffic signs


  1. Loading Instructions

6.3 Preventing spills

6.4 How to deal with spills


  1. Dealing with Emergencies

7.1 Emergencies on the road

7.2 Dealing with emergencies


Relevant DVDs that can be shown in the course:

  1. Hazardous material management (Channel 1, Australia)
  2. Fire safety and how to deal with fires (Channel 1, Australia)
  3. Traffic safety campaigns (WHO & other sources)
  4. General traffic safety principles (Vagverget, Sweden)
  5. Crash experiments (Vagverget & Volvo, Sweden)
  6. Chemical spills, leak, and cleanup
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Course Objectives: This course aims at acquainting participants with advanced risk assessment and management principles and introducing techniques that will help in identifying potential hazards in the workplace and reducing the risk involved.


Who should attend: Junior managers, engineers, supervisors and skilled technicians. All attendees should have a technical background and a good command of English.


Course Outline

  1. Introduction
    1. Why bother about occupational safety?
    2. Basic concepts of safety and hazards


  1. Risk Management
    1. Hazard identification
    2. Risk assessment
    3. Risk control
    4. Continuous monitoring
    5. Risk management DVD


  1. Minimising risk due to communication failure
    1. Safety information systems
    2. Rules for writing procedures
    3. Workshop: Piper Alpha disaster


  1. Minimising risk due to design errors
    1. Human expectations, stereotyping, coupling, training
    2. Tools and equipment
    3. Workshop: Chernobyl disaster


  1. Minimising risk due to human errors
    1. Human reliability
    2. Human error scale
    3. Environmental effects
    4. Human factors checklists
    5. Workshop: Philips Texas Plant disaster


  1. Hazard Analysis
    1. Preliminary hazard analysis
    2. Fault tree analysis
    3. Workshop/Case study


  1. Management of hazardous substances
    1. Definitions and concepts
    2. Material safety data sheet


  1. Safety culture and risk assessment
    1. Safety culture

Safety is everybody’s responsibility

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Course Objectives: This course aims at acquainting participants with principles and advanced techniques in process hazard analysis techniques. Ultimately, this course aims at acquainting participants with principles and advanced techniques that will help them analyzing hazards in order to improve reliability and reduce failure rate and risk in the chemical and petrochemical industries.


Who should attend: Junior managers, engineers, supervisors and skilled control and maintenance specialists. All attendees should have a technical background and/or technical experience and a fair to good command of English.


Course Outline

  1. Introduction
    1. Basic concepts of safety and hazards
    2. Safety Culture


  1. Risk Management
    1. Hazard identification
    2. Risk assessment
    3. Risk control
    4. Continuous monitoring
    5. Risk management DVD


  1. Human and Design Errors
    1. Introduction to human factors
    2. Minimizing human and design errors


  1. Process Hazard Analysis Methodology
    1. Understanding causes of accidents
    2. Accident investigation
    3. Failure mode and effects analysis (FMEA)
    4. Fault tree analysis (FTA)
    5. Job safety analysis (JSA)
    6. Preliminary hazard analysis
    7. Hazard and operability study (HAZOP)
    8. Workshop: Chernobyl disaster
    9. Workshop: Piper Alpha disaster
    10. Case study: Bhopal disaster


  1. Hazardous Substances Management
    1. Managing hazardous substances
    2. Hazardous substances storage

Personal protective equipment

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Course Objectives: This course aims at acquainting participants with the principles of occupational health and safety. Ultimately, this course aims at acquainting participants with practical techniques that will help them recognize hazards in the workplace in order to improve reliability and risk and accidents.


Who should attend: Junior managers, engineers, supervisors, technicians and skilled control and maintenance specialists. All attendees should have a technical background and/or technical experience and a fair to good command of English.




Lesson 1. Basic Concepts of Safety                                                    

  • Introduction
  • The concept of safety
  • The concept of hazard
  • Definitions and common terms


Lesson 2. Risk Management                                                                    

    • Hazard identification
    • Risk assessment
    • Risk control
    • Risk monitoring


Lesson 3.Human Reliability                                                                              


Lesson 4: Safety Analysis Techniques                                                

3.1 Job Safety Analysis

3.1 Failure Mode and Effects Analysis


Lesson 5. Industrial Pollution                                                                            

5-1 Air contamination

5-2 Noise

5-3 Radiation


Lesson 6. Manual Handling                                               

6-1 What is manual handling?

6-2 Relevant biological information

6-3 Issues to be considered in manual handling


Lesson 7. Mechanical Safety                                                                    

7-1 Machine guarding

7-2 Welding


Lesson 8. Electrical Safety                                                                        


Lesson 9. Chemical Safety                                                                        

    • Definitions and concepts
    • Hazardous substances management and storage
    • Material safety data sheet


Lesson 10. Fire Safety and Emergency Planning                              

    • Terms related to fire hazards
    • How fires start
    • Fire classes
    • How to prevent fires
    • How to extinguish small fires
    • How to evacuate a burning building
    • What to do if someone catches on fire
    • Emergency response planning
    • Documentary


Lesson 11. Personal Protective Equipment                                         

    • Hearing protection
    • Eye and face protection
    • Head protection
    • Respiratory protection
    • Hand protection
    • Foot protection
    • Body protection
    • Selection guidelines


Lesson 12. Road Safety                                                                              



Lesson 13. Safety Culture          


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Course Objectives: This course aims at acquainting participants with principles and techniques of safety of laboratories. The course will help them in recognizing hazards in laboratories and improve reliability and reduce risk.



Who should attend: All people working in laboratories. All attendees should have a technical background and/or technical experience and a fair to good command of English.



Course Outline
  1. The Culture of Laboratory Safety

    1.1 Introduction

    1.2 The New Culture of Laboratory Safety

    1.3 Responsibility and Accountability for Laboratory Safety

    1.4 The Safety Culture in Industry

    1.5 Factors That Are Changing the Culture of Safety

  1. Prudent Planning of Experiments

    2.1 Introduction

    2.2 Levels of Formality in Experiment Planning

    2.3 Individual Responsibilities for Planning Experiments

    2.4 Institutional Policies and Emergency Response Planning

    2.5 Steps for Planning an Experiment

  1. Evaluating Hazards and Assessing Risks in the Laboratory

    3.1 Introduction

    3.2 Sources of Information

    3.3 Toxic Effects of Laboratory Chemicals

    3.4 Flammable, Reactive, and Explosive Hazards

    3.5 Physical Hazards

4 Management of Chemicals

    4.1 Source Reduction

    4.2 Acquisition of Chemicals

    4.3 Inventory and Tracking of Chemicals

    4.4 Storage of Chemicals in Stockrooms and Laboratories

    4.5 Recycling Of Chemicals, Containers, And Packaging

  1. Working with Chemicals

     5.1 Introduction

     5.2 General Procedures for Working with Hazardous Chemicals

  1. Laboratory Equipment

     6.1 Introduction

     6.2 Working with Water-Cooled Equipment

     6.3 Working with Electrically Powered Laboratory Equipment

     6.4 Vacuum Pumps 

     6.5 Refrigerators and Freezers

     6.6 Stirring and Mixing Devices

     6.7 Heating Devices

6.8 Ovens

6.9 Hot Plates

6.10 Heating Mantles

6.11 Oil, Salt, and Sand Baths

6.12 Hot Air Baths and Tube Furnaces

6.13 Heat Guns

6.14 Microwave Ovens

6.15 Centrifuges

6.16 Electrical Instruments

6.17 Rotating Equipment and Moving Parts

6.18 Cutting and Puncturing Tools

6.19 Pressure Vessels

  1. 20 Cold Traps and Cold Baths

6.21 Vacuum Work and Apparatus

6.22 Glass Vessels

6.23 Dewar Flasks

6.24 Desiccators

6.25 Rotary Evaporators

  1. Hazards

     7.1 Noise Extremes

     7.2 Cuts, Slips, Trips, and Falls

     7.3 Ergonomics and Lifting

  1. Safety and Emergency Equipment

8.1 General

8.2 Spill Control Kits and Cleanup

8.3 Safety Shields

8.4 Fire & Safety Equipment

  1. Emergency Procedures
  2. Disposal of Waste

10.1 Introduction

10.2 Disposal Options

  1. Laboratory Facilities

11.1 Introduction

11.2 Laboratory Inspection Programs

11.3 Laboratory Ventilation

11.4 Room Pressure Control Systems

  1. Special Systems

12.1 Glove Boxes

12.2 Clean Rooms

12.3 Environmental Rooms and Special Testing Laboratories

12.4 Biological Safety Cabinets and Biosafety Facilities

12.5 Maintenance of Ventilation Systems

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Course Objectives: This course aims at acquainting participants with principles and advanced techniques of occupational health and safety in hospitals. Ultimately, this course aims at acquainting participants with principles and advanced techniques that will help them recognizing and analyzing hazards in hospitals in order to improve health and safety of hospital employees and reduce occupational risk.


Who should attend: Department heads, nurses, engineers, technicians, ward clerks and other hospital employees. All attendees should have a technical background and/or technical experience and a fair to good command of English.




  • Occupational Health and Safety (OHS) Risk Management Systems
  • Systematic Approaches to OHS
  • Risk Management (hazard identification, assessment and control
  • Risk Assessment
  • Risk Controls
  • Reporting
  • Incident Investigation Procedures


  • Electrical Safety
  • Ergonomics
  • Hazardous Substances
  • Manual Handling
  • Noise
  • Screen based equipment
  • Shift work
  • Slip, trips and falls
  • Stress and fatigue

MODULE 3: OHS Issues for Specific Service Areas

  • Housekeeping
  • Kitchen, Food Preparation and Service Areas
  • Reception/Office Work


  • Emergencies
  • Types of Emergencies in the Workplace
  • Security in an emergency



  • Who’s Responsible?
  • The Need for Behavioural Changes
  • Safety Culture


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Course Objectives: This course aims at acquainting participants with principles of dealing safely with HAZMAT. It introduces techniques that will help participants in identifying and managing HAZMAT in the hospital and reducing the risk involved.


Who should attend: Supervisors, technicians, nurses and storemen who directly deal with HAZMAT. It is recommended that all attendees have at least a fair command of English.


HAZMAT Course Outline

  1. Introduction to HAZMAT
  2. MSDS and Chemical Data
  3. Risk Management
  4. Storage of HAZMAT
  5. Transportation of HAZMAT
  6. Laboratories
  7. HAZOP and Job Safety Analysis
  8. Accident/Incident Investigation
  9. Fire Safety and Emergency Procedures

Safe Work Systems and Safety Culture

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In this workshop you will learn how to manage and control your time and how to become more productive through better time management. Time management tools and guidelines will be presented with cases and exercises. Topics covered include: Planning, goal setting, delegation, empowerment, effective meetings, time wasters, and experiential learning.

Who Should Attend?

All Managers, team leaders and staff members.

Learning Objectives:

  • Recognize Key Components of Effective Goal Setting through Time Management
  • Discover Your Time Management Strengths and Self-Management Opportunities
  • Manage Multiple Priorities Based on Validity and Urgency
  • Redirect Your Efforts to the Most Important and Valid Tasks
  • Learn When and How to Delegate and Empower
  • Identify Ways to Deal with Distractions and Eliminate Interruptions
  • Set Group Goals and Priorities
  • Discover Quick and Easy Ways to Handle Non-Valid Tasks
  • Learn Strategies to Improve Your Concentration and Increase Your Efficiency
  • Implement Tools and Techniques for Effective Multi-tasking and Scheduling Abilities
  • Learn How to Run Effective Meetings

Day One:

  • Define Time
  • What is time management
  • Time management and productivity
  • Decision Making and Time Management
  • Understand and Reconcile the Shifting Priorities in Your Workday
  • Identify Typical Time-Wasters in Your Workday
  • Categorize the Time-Wasters as Self or Other Imposed
  • Identify the Value (Cost) of Your Time
  • Recognize Effective Time Management as Self-Management
  • Learn the Key Steps to Value and Control Your Time
  • Identify Your Current Time Management Strengths and Self-Management Opportunities
  • Understand the Goal-Setting Process
  • Recognize the Key Components of Effective Goal Setting
  • Create Clearly Defined Goals Based on Your Role
  • Develop Skills to Set SMART Goals
  • Write Your Own SMART Goal(s)

Day Two:

Managing Multiple PrioritiesFocus on the Important and Valid

  • Set Priorities Using Importance and Validity as Guideposts
  • Use Urgency to Tie-Break between Competing Priorities
  • Redirect Your Efforts to the Most Important and Valid Tasks Based on Your Role and Responsibilities
  • Discover Ways to Handle Non-Valid Tasks
  • Prioritize Your Day by Answering Key Questions
  • Effectively Delegate Appropriate Tasks
  • General Guidelines for Delegation
  • Barriers to Effective Delegation

Day Three:

Managing Meaningful Meetings

  • Identify Reasons Why Some Meetings Are Ineffective
  • Match Your Meeting Method to Your Message
  • Develop Ways to Ensure Your Meetings Have Meaning
  • Incorporate Timely Tips to Make Your Meetings Meaningful
  • Plan and Lead More Productive and Effective Meetings
  • Learn Effective Meeting Attendee Behaviors
  • Improve Your Meeting Attendee Skills
  • Deal with Difficult Attendees

Establish Boundaries to Create Balance

  • Improve Your Personal Skills to Better Manage Your Time
  • Prioritize and Choose Your Activities to Provide Balance
  • Use the Ten Timely Tips for Establishing Boundaries
  • Understand the Importance of Honoring Your Own Time
  • Say Yes to Yourself by Saying No to Others

Day Four :


Crafting Your Time Mastery Plan

Experiential Learning and Action Plan

  • Identify Key Learning Outcomes From the Workshop
  • Write Two SMART Goals for Your Time Mastery Plan
  • Transfer What You  Learned into Action
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Supply chain management integrates the activities that procure materials, transform them into final products, and deliver them to customers.


These activities include traditional purchasing function, along with additional activities that are important in the relationship with suppliers, distributors, and customers. Internally, supply chain managers work with the operations, engineering, distribution, information systems, purchasing, marketing, and finance functions, sharing forecast, customer service, design and production information. Externally, supply chain managers concentrate on building a high performing supply base that focuses on maximizing value to the ultimate customer while maintaining speed, flexibility, efficiency, and responsiveness in their own operations. Perhaps the most important aspect of supply chain management is the focus of understanding and incorporating the needs of your customers into the operations of your organization.

Supply chain management professionals must develop and maintain the tools necessary to manage the supply chain and to maximize the performance of their organizations. They must understand and integrate such key skills as lean and agile manufacturing, supplier and customer relationships, e-commerce and information technology, and decision support systems. In addition, the use of communication and collaboration, negotiation, and teambuilding are also skills that enhance the effectiveness of supply chain management.

Who Should Attend?

Operations managers, inventory managers, supply chain managers, team leaders, middle managers, purchasing and materials managers

You Will Learn How To:

  • Align SCM strategies with your business needs
  • Integrate SCM concepts into your own organization
  • Build a cross-functional supply chain management team
  • Diagram a SCM roadmap for your organization
  • Incorporate and communicate customer requirements throughout the SC
  • Select the right suppliers
  • Set supplier expectations and measure performance
  • Identify and use SCM negotiation techniques with suppliers and customers
  • Understand the use of partnerships and alliances with customers and suppliers
  • Measure and improve supply chain performance
  • Determine what future trends will impact your supply chain strategies

Day One


  • Understanding the Supply Chain
  • Overview of Supply Chain Management and its role
  • Supply Chain Drivers
  • Cases and Examples of Supply Chains
  • Supply Chain Design
  • Supply Chain Performance Measurement
  • Cases and Exercises


Day Two


  • Demand Forecasting in a Supply Chain
  • The Role of Forecasting in a Supply Chain
  • Measuring Forecasting Performance
  • Evaluating and Combining Forecasts


11 : 00  –  12 : 00          :         Session Three

  • Inventory and Supply Chain Management
  • Inventory Strategies and Models



12 : 00  –  12 : 30          :         Break


12 : 30  –  02 : 00          :         Session Four

  • Cases and Exercises

Day Three


08 : 00  –  09 : 45          :         Session One

  • Transportation, Logistics and Supply Chain Management
  • The Role of Transportation in a Supply Chain


09 : 45  –  10 : 00          :         Break


10 : 00  –  11 : 00          :         Session Two

  • Facility Decisions and Supply Chain Management
  • Warehousing in Supply Chains
  • Planning Supply and Demand in a Supply Chain Environment
  • Cases and Exercises

Day Four


  • Financial Evaluation of Supply Chain Decisions
  • Measuring Supply Chain Financial Performance
  • Customer Relations in Supply Chains
  • The Internal Customer in Supply Chains

Action Plan

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This workshop is designed to introduce participants to stress management through a multi-modal approach. Some of the topics included are individual and organizational symptoms of stress, thinking errors and thinking skills, stress mapping, stability zones, relaxation techniques and life-style management.  Also highlighted are different styles of behavior and coping strategies.  Practical exercises and individually tailored stress management programs are the basic elements of this workshop.



Day 1





Facilitator / Participants

Group interaction warm-up

Purpose / goals / anticipated outcomes

Participants’ / Organization / Facilitator’s

The Learning Environment

Conduct / process of the sessions

Practical methods of stress relief

Practice sessions


Understand Stress (BRIEF OVERVIEW)

What is stress?

Discover what stress is and what causes it

A lack of control / Fight or flight

Is stress a motivator?

Understand the mechanisms

Your response to stress / General Adaptation Syndrome

How stress can lead to burnout

Watch your health!

Understand negative impact of stress on health and life

The physiology of stress – its impact on the body

Damaging behavior / Look after your heart

Need for regular exercise / Stress-illness connection

Behavioral patterns and psychological reactions

Effects of stress

Stress and performance

Identify the sources of stress in your life

Positive pressure / Find the optimum level

Target that stress

Pinpoint the stress in your life

Long-term and short-term stress

Response to change / Assess stress factors

Develop a Stress Diary / Analyze the information

Develop stress SWOT Analysis

Effectively target your stress

Prioritize your stresses

Dysfunctional models of coping with stress and their results

Assessment of stress – where are we?

Environmental factors – Factors influencing stress in modern life



Day 2







Control environmental stress

Recognize how it all adds up

To / From work time/travel

Improve your office / Make yourself more comfortable


Analyze your job and workload

Understand organization’s goals

Is there a match with the organization’s culture and values?

Managing a daily schedule – setting priorities and objectives

Impact of top achievers

Your career prospects and job priorities


Create more time

Take control

Use of time analysis / analyze your activity log

Identifying time wasters and dealing with them

Use a To-Do list


Meet your deadlines

Develop an Action Plan

Delegate tasks: to the right people


Take control of your career and life

Avoid stagnation / Take charge of career planning

Evaluate activities and prioritize


Survive a stressful job

Learn to manage the pressure / Accept the fixed factors

Improve and adapt




Deal constructively with people in power

Identify and handle potential conflict

Importance of self-belief / Positions of strength and weakness

Be assertive / get what you want


Win support for your goals

Manage your stakeholders

Analyze their interests / win their support


Cope with “unreasonable” or “impossible” demands

Address unintentional pressure

Be proactive in determining actual requirements

Manage your stakeholders


Review team and work structure

Consider team design and support

Seek required skills and resources

Set appropriate expectations and fulfillment


Improve interpersonal skills / reduce stress


Review expectations of self and others

Negotiate and facilitate change




Day 3







Reduce performance stress

Review expectations of self and others

Negotiate and facilitate change


Relax mentally and physically

Review expectations of self and others

Negotiate and facilitate change


Think rationally and analyze your emotions

Review expectations of self and others

Negotiate and facilitate change




Build defenses against stress

Identify key success factors

Identify performance gaps and specify required improvement

Sustainability and growth


The burnout issue

Specify desired outcome / compare actual outcome

Identify performance gaps and specify required improvements

Re-visit and re-evaluate





Plans for the future

Participant evaluation

Negotiate and facilitate change




Participants will:


Identify the main physical, psychological and behavioral symptoms of stress

Understand the psychophysiology of stress

Have a working understanding of models of stress

Examine stress management interventions

Recognize thinking errors

Identify time-wasters and eliminate them

Develop a range of strategies and techniques to tackle stress at both individual and organizational levels


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